Person Centred Care

At our care homes, we recognise the importance of true person-centred care, where people are at the heart of their own care. We value the significance of your care and treatment, and strive to ensure that you are an equal partner in planning, developing, and monitoring your care plan.

To facilitate this, we conduct a pre-admission assessment of your needs and work closely with you and your family to identify the best possible way to support your care. We maintain a digital care plan that is regularly reviewed and updated with any changes discussed with the care team to ensure that all of your changing needs are met.

Our staff respect your values, preferences, wishes and expressed needs, and are committed to facilitating effective communication to ensure that you feel comfortable and safe. Our goal is to provide you with high-quality care and emotional support while ensuring access to the appropriate treatment whenever necessary.

We are convinced that putting you and your family at the centre of decision making is crucial to achieving the best outcome. To ensure your satisfaction, we arrange regular meetings with you for reviews and provide questionnaires to obtain feedback about the care and treatment we provide.